These terms ("Terms") cover the use of those EC-Council products, websites, and services (the
"Services"). You accept these Terms by either creating an account with or through your use of the
Services, or by continuing to use the Services after being notified of a change to these Terms. If you
disagree with these Terms of Service or any part of these Terms of Service, then please do use
EC-Council Services.
The terms ‘EC-Council’, ‘us’ or ‘we’ refer to EC-Council International Limited, and/or its affiliates or
subsidiaries. The term ‘you’ or ‘member’ or ‘user’ refers to any user who uses our services. Our website
uses cookies. By using our website and agreeing to these Terms of Service, you consent to our use of
cookies in accordance with the terms of our
Privacy Policy, which also explains how we use cookies in a lot
more detail.
Please note that these Terms of Service are in addition to the Terms of Use located
here. Your
acceptance of the Terms of Service will mean the automatic acceptance of the Terms of Use. In case of
any conflict between the Terms of Service and the Terms of Use, the Terms of Service shall prevail.
EC-Council offers a wide range of Services, such as ASPEN, EC-Council Video, iLabs, iClass, iWeek etc.)
and when you use EC-Council Services, you will be subject to the guidelines, terms and agreements
applicable to that EC-Council Service (“Specific Terms”), covered below and in any additional
agreement(s) to this extent. If there is any conflict between the Specific Terms of the service and the
Terms of Service, then those specific terms and agreement(s) will prevail.
Right to make Changes to the Terms of Service.
EC-Council reserves all rights with respect to these Terms of Service. This includes any modifications
to the Terms of Service by EC-Council, which may or may not be notified to you. You are encouraged to
periodically check these Terms of Service for any updates. Your continued usage of the Services will
constitute as your acceptance of the same. Please read the Terms of Service carefully and if you wish
not to continue using the Services with the revised terms, you may discontinue using the Services
accordingly.
Your Privacy
Your privacy is important to us. Please read the EC-Council privacy policy (the "
Privacy Policy") as
it describes the types of data, we collect from you, how we use your data and the legal bases we have to
process your Data. The Privacy Policy also describes how EC-Council uses your content. Where processing
is based on consent and to the extent permitted by law, by agreeing to these Terms, you consent to
EC-Council’s collection, use and disclosure of your content and data as described in the Privacy Policy.
You may also opt out of providing your data to EC-Council or third parties, as provided in the Privacy
Policy. However, the provision of EC-Council Services may be impacted accordingly.
Your Content
Some EC-Council services may require you to upload some content. Please click on our
Terms of Use to
understand how we may use of your content.
EC-Council does not claim ownership of the materials you provide to EC-Council (including feedback and
suggestions) or post, upload, input or submit to any EC-Council Website or its associated services
(collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your
Submissions you are granting EC-Council, its affiliated companies and necessary sublicensees permission
to use your Submissions in connection with the operation of their Internet businesses including, without
limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce,
edit, translate and reformat your Submission; and to publish your name in connection with your
Submissions.
No compensation will be paid with respect to the use of your Submissions, as provided herein. EC-Council
is under no obligation to post or use any Submissions you may provide and EC-Council may remove any
Submissions at any time in EC-Council’s sole discretion.
By posting, uploading, inputting, providing or submitting your Submissions you warrant and represent
that you own or otherwise control all of the rights to your Submissions as described in this section
including, without limitation, all the rights necessary for you to provide, post, upload, input or
submit the Submissions
Code of Conduct
By agreeing to these Terms of Service, you’re agreeing that, when using the Services, you will follow
these rules:
-
Don’t do anything illegal.
-
Don’t engage in any activity that exploits, harms, or threatens to harm children.
-
Don’t send spam or engage in phishing. Spam is unwanted or unsolicited bulk email, postings,
contact requests, SMS (text messages), instant messages or similar electronic communications.
Phishing is sending emails or other electronic communications to fraudulently or unlawfully
induce recipients to reveal personal or sensitive information, such as passwords, dates of
birth, National Insurance Numbers, Social Security Number, passport numbers, credit card
information, financial information or other sensitive information, or to gain access to accounts
or records, exfiltration of documents or other sensitive information, payment and/or financial
benefit.
-
Don’t publicly display or use the Services to share inappropriate content or material
(involving, for example, nudity, bestiality, pornography, offensive language, graphic violence
or criminal activity) or your content or material that does not comply with local laws or
regulations.
-
Don’t engage in activity that is fraudulent, false or misleading (e.g. asking for money under
false pretences, impersonating someone else, manipulating the Services to increase play count,
or affect rankings, ratings or comments) or libellous or defamatory.
-
Don’t circumvent any restrictions on access to or availability of the Services.
-
Don’t engage in activity that is harmful to you, the Services or others (e.g. transmitting
viruses, stalking, posting terrorist or violent extremist content, communicating hate speech or
advocating violence against others).
-
Don’t infringe upon the rights of others (e.g, unauthorised sharing of copyrighted music or
other copyrighted material).
-
Don’t engage in activity that violates the privacy or data protection rights of others.
-
Don’t help others break these rules.
-
Don’t attempt to reproduce, duplicate, copy, sell, resell, exploit EC-Council Services for any
commercial purpose without the prior written consent of EC-Council.
-
Don’ frame techniques to enclose any trademark, logo, or other proprietary information
(including images, text, page layout, or form) of EC-Council without prior express written
consent of EC-Council.
-
Don’t use any meta tags or any other “hidden text” utilizing EC-Council’s name or trademarks
without the prior express written consent of EC-Council.
No Unlawful or Prohibited Use
As a condition of your use of the Services, you warrant to EC-Council that you will not use the Services
for any purpose that is unlawful or prohibited by these Terms of Service, or any other terms,
conditions, notices, or any applicable law. You may not use Services in any manner which could damage,
disable, overburden, or impair EC-Council or interfere with any other party’s use and enjoyment of the
EC-Council Services. You may not obtain or attempt to obtain any materials or information through any
means not intentionally made available or provided for through the EC-Council Services.
Enforcement
If you violate these Terms, we may, in our sole discretion, stop providing Services to you or we may
close any account you create with us. We may also block delivery of a communication to or from the
Services in an effort to enforce these Terms, or we may remove or refuse to publish your content for any
reason. When investigating alleged violations of these Terms, EC-Council reserves the right to review
your content until the issue comes to a determination, and you hereby authorise such review. However,
you acknowledge that we may not be able to monitor the entire Services and make no attempt to do so.
Third party links
EC-Council website provides links to third-party websites (Linked Sites) which it does not control.
These links are provided for Users’ convenience at their own risks. By providing a link, EC-Council does
not endorse or accept responsibility for the content or use of that website.
EC-Council assumes no responsibility, and has no control over, and for, the content, privacy policies,
or practices of any third-party websites. EC-Council is not responsible for webcasting, or any other
form of transmission received from any Linked Site. EC-Council is providing these links to you only as a
convenience, and the inclusion of any link does not imply endorsement by EC-Council of the site or any
association with its operators. Further, EC-Council will not and cannot censor or edit the content of
any third-party website. By using the third-party websites, you are expressly agreeing to relieve
EC-Council from any and all liability arising from your use of such third-party websites.
Intellectual Property
You agree that all the materials, documents, products, and services, including all copyrights,
trademarks, patents, trade secrets and other intellectual property, whether registered or un-registered,
or in the application process developed by EC-Council and provided through Services are the property of
EC-Council, its affiliates, directors, officers, employees, agents, suppliers, or licensors.
You acknowledge that the software, the technology underlying our Services, and all other software,
designs, materials, information, communications, text, graphics, links, electronic art, animations,
illustrations, artwork, audio clips, video clips, photos, images, and other data or copyrightable
materials, including the selection and arrangements thereof, provided or made available to you in
connection with the Service are the proprietary property of EC-Council and/or its affiliated and/or
third party providers and suppliers (the "Third Parties"). Unless otherwise specified, when any content
is downloaded to your computer and/or any other device, you do not obtain any ownership interest in such
content or any use of the content for any other purpose. EC-Council reserves all rights not expressly
granted to you.
By agreeing to these Terms of Service, you agree that you will not reproduce or redistribute
EC-Council’s Intellectual property in any way.
Claims Of Copyright Infringement — DMCA Notice
We take claims of copyright infringement seriously and will respond to notices of alleged copyright
infringement that comply with applicable law. In accordance with the Online Copyright Infringement
Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”), we will
respond expeditiously to claims of copyright infringement committed using our Services. If you believe
any materials accessible on or from the Services infringes your copyright, you may request removal of
those materials from the Services by submitting written notification to our Copyright Agent (designated
below).
If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any
exclusive right under copyright, please report alleged copyright infringements taking place on or
through the Site by submitting a written notice (the “DMCA Notice”) to us with the following
information:
- Your physical or electronic signature
- Identification of the copyrighted work you believe to have been infringed or, if the claim
involves multiple works on the Service, a representative list of such works.
- Identification of the material you believe to be infringing in a sufficiently precise manner to
allow us to locate that material.
- Adequate information by which we can contact you (including your name, postal address, telephone
number and, if available, email address).
- A statement that you have a good faith belief that use of the copyrighted material is not
authorized by the copyright owner, its agent or the law.
- A statement that the information in the written notice is accurate.
- A statement, under penalty of perjury, that you are authorized to act on behalf of the copyright
owner.
Completed notices should be sent by email to:
[email protected]. Upon receipt of Notice as described
below, we will take whatever action, in our sole discretion, we deem appropriate, including removal of
the challenged content from the Site.
If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice
may not be effective. Please be aware that if you knowingly materially misrepresent that material or
activity on the Services is infringing your copyright, you may be held liable for damages (including
costs and attorneys' fees) under Section 512(f) of the DMCA.
Warranty Disclaimer
The information, software, products, and services included in or available through the EC-Council
Services may include inaccuracies or typographical errors. Changes are periodically added to the
information herein. EC-Council and/or its suppliers may make improvements and/or changes to the
EC-Council Services at any time. Advice received via the EC-Council website should not be relied upon
for personal, legal and/or financial decisions and you should consult an appropriate professional for
specific advice tailored to your situation.
EC-Council and/or its suppliers make no representations about the suitability, reliability,
availability, timeliness, and accuracy of the information, software, products, services, and related
graphics contained on or within EC-Council Services for any purpose. To the maximum extent permitted by
applicable law, all such information, software, products, services, and related graphics are provided
“as is” without warranty or condition of any kind. EC-Council and/or its suppliers hereby disclaim all
warranties and conditions with regard to this information, software, products, services and related
graphics, including all implied warranties or conditions of merchantability, fitness for a particular
purpose, title and non-infringement.
If you are dissatisfied with any portion of the EC-Council Services, or with any of these Terms of
Services, your sole and exclusive remedy is to discontinue using EC-Council Services.
Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain
damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may
not apply to you and our liability will be limited to the maximum extent permitted by law.
Service contact:
[email protected]
Indemnification
To the extent permitted under applicable law, you will indemnify and hold EC-Council, its affiliates,
officers, directors, investors, employees, agents, service providers and other contractors harmless from
any claim or demand including, without limitation, reasonable legal fees, made by any third party
arising out of or in connection with your use of EC-Council Services, any content or information
available through the EC-Council Website, or any violation of the Terms.
Limitation of Liability
- If you have any basis for recovering damages (including breach of these Terms), to the extent
permitted by the applicable law, you agree that your exclusive remedy is to recover, EC-Council
and/or its suppliers, direct damages up to an amount equal to your Services fee for the month
during which the loss or breach occurred (or up to USD$10.00 if the Services are free).
- To the maximum extent permitted by applicable law, in no event shall EC-Council and/or its
suppliers be liable for any direct, indirect, punitive, incidental, special, consequential
damages or any damages whatsoever including, without limitation, damages for loss of use, data
or profits, arising out of or in any way connected with the (i) use or performance of the
EC-Council Services, (ii) delay or inability to use the EC-Council Services or related services,
(iii) provision of or failure to provide services, or (iv) information, software, products,
services and related graphics obtained through EC-Council Services, or otherwise arising out of
the use of EC-Council Services, whether based on contract, tort, negligence, strict liability or
otherwise, even if EC-Council or any of its suppliers has been advised of the possibility of
damages.
- EC-Council is not responsible or liable for any failure to perform or delay in performing its
obligations under these Terms to the extent that the failure or delay is caused by circumstances
beyond EC-Council’s reasonable control (such as labour disputes, acts of God, war or terrorist
activity, malicious damage, pandemics, accidents or compliance with any applicable law or
government order). EC-Council will endeavour to minimise the effects of any of these events and
to perform the obligations that aren’t affected.
Disputes
Any dispute or claim relating in any way to your use of any EC-Council Services and/or service, or to
any products or services sold or distributed by EC-Council will be resolved by binding arbitration, to
be submitted to the Singapore International Arbitration Centre ("SIAC") for arbitration in accordance
with its rules in force at the time of application for arbitration ("Arbitration Rules"). The venue for
such arbitration shall be Singapore and language shall be English.
Applicable Law
By using any EC-Council membership portal and/or service, you agree that the laws of Singapore, without
regard to principles of conflict of laws, will govern these Terms of Service and any dispute of any sort
that might arise between you and EC-Council. Further, the parties specifically exclude the application
of United Nations Convention on Contracts for the International Sale of Goods. Use of the EC-Council
Service is unauthorized in any jurisdiction that does not give effect to all provisions of these terms
of Service, including without limitation, this paragraph. YOU UNDERSTAND AND AGREE THAT, BY ENTERING
INTO THE TERMS, YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
Miscellaneous
- Customer Support: To find more information about our service and its features or if you
need assistance with your account, please write to [email protected] and we will reach out to
you at the earliest. In the event of any conflict between these Terms of Service and information
provided by Customer Support or other portions of our website, these Terms of Service will
control.
- Evolving Nature of Services: EC-Council Services and/or content are subject to change at
any time. We are continually looking to improve the EC-Council Services and/or content but if
you are at any time dissatisfied with our service or content, you may write to us your
complaints and we will attempt to resolve your compliant to the fullest extent possible.
However, if you still remain dissatisfied with our Service even after escalation to customer
support team, then your sole remedy is to discontinue use of the Service. Further, we invite
your feedback and/or suggestion to improve on our Services and we are at our discretion to
implement your feedback and/or suggestion for the betterment of the Services. You grant us
exclusive, irrevocable, perpetual and royalty free rights to use your feedback and suggestion in
our Services.
- Scheduled Maintenance: We may suspend your service for scheduled maintenance with prior
notification to you. During the scheduled maintenance hours, you may not be able to use and
access the site or service.
- Survival: If any provision or provisions of these Terms of Service shall be held to be
invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining
provisions shall remain in full force and effect.
- Waiver: The delay or omission by either party to enforce or exercise any terms or right
pursuant to these Terms of Service will not impair any such term or right nor be construed to be
a waiver thereof and will in no way affect the other party’s right later to enforce it. Any
waiver by either party of any covenants, conditions, or agreements to be performed by the other
party will not be construed to be a waiver of any succeeding breach thereof or any covenant,
conditions or agreement herein contained.
- Relationship: You agree that no joint venture, partnership, employment, or agency
relationship exists between you and EC-Council as a result of these Terms of Service , or your
use of the EC-Council’s Services.
- Entire agreement: Unless otherwise specified herein, these Terms of Service constitute the
entire agreement between the user and EC-Council with respect to the EC-Council Services and it
supersedes all prior or contemporaneous communications and proposals, whether electronic, oral,
or written, between the user and EC-Council with respect to the EC-Council Services. A printed
version of these Terms of Service and of any notice given in electronic form shall be admissible
in judicial or administrative proceedings based upon or relating to these Terms of Service, to
the same extent and subject to the same conditions as other business documents and records
originally generated and maintained in printed form.
SERVICE SPECIFIC TERMS
1. CODERED
EC-Council CodeRed provides personalized service either through subscription based or Microdegree
(“CodeRed Services’), as further defined. These CodeRed Services are provided for discovering and
watching CodeRed content, including all features and functionalities, recommendations and reviews, the
website, and user interfaces and allows you to access certain websites with video recordings, in the
form of learning videos, research paper, blogs, webinar and any other online learning material which are
applicable to the members to continue the path of learning in the field of Cyber security. Your access
and use of CodeRed Services along with learning video together with all other materials (“CodeRed
Content”) streamed over the internet via web browser on any internet enabled devise is governed by these
specific terms of service.
I. Membership
-
Your membership for the EC-Council CodeRed Services will be as follows:
- Free Trial Period (“CodeRed Basic”): Your membership for the following package
would be subscription free (hereinafter referred to as “Free Trial”) for an
unlimited period of time. This package shall include various introductory videos.
However, this package is subject to change from time to time with notification.
- Premium Membership (“CodeRed Pro”): The CodeRed Pro package offers unlimited
access to library of courses based on Code-Red Content at monthly or yearly pricing
(discount may apply) and such pricing is subject to change from time to time
(hereinafter referred to as “Premium Membership”). You may manually opt out of the
Premium Membership at any time. However, you shall retain access to the Service for the
remainder of the term for which you made the payment.
- MicroDegree: As part of EC-Council CodeRed Services, EC-Council may offer
separate structured courses/programs in the form of online videos, eBooks, cloud based
cyber range, lab manuals, assessments, quizzes and proctored exams etc. on different
topics related to the field of Cyber Security or otherwise (hereinafter referred to as
“Microdegree”). The terms and conditions pertaining to Microdegree may be separate from
the specific terms of terms of service for CodeRed Services and in the event of conflict
between the terms and conditions of Microdegree and these specific terms, the terms
related to Microdegree shall prevail. The course fee, payment and billing method shall
be provided in the relevant terms and conditions of Microdegree. However, members can
access the Microdegree from Code-Red platform located here and the other platform terms
and conditions shall apply.
- Enterprise Membership: We may customize the package based on your preference and
request for a definite period (hereinafter referred to as “Enterprise Membership”). If
you are using or opening an account to use and access the CodeRed site, software,
EC-Council Code-Red Services and/or Code Red content on behalf of a company, entity or
organization (each a "Subscribing Entity"), then you represent and warrant that you: (i)
are an authorized representative of that Subscribing Entity with the authority to bind
such entity to these Terms of Service, and (ii) agree to be bound by these Terms of
Service on behalf of such Subscribing Entity. Further, if the member opts for an
Enterprise Membership, additional terms and/or agreement may apply. Further, there is no
trial associated with Enterprise Membership unless separate terms or agreement specifies
otherwise.
- To use the EC-Council CodeRed Service and/or CodeRed content under any membership program, you
must have an internet enabled device with web browser and provide us with one or more Payment
Methods. "Payment Method" means a current, valid, accepted method of payment, as may be updated
from time to time, and which may include payment through your account with a third party. Unless
you cancel your membership before your annual/monthly billing date in case of Premium Membership
and/or any other billing date as agreed in the Enterprise Membership, you authorize us to charge
your next year's/month’s membership fee to your Payment Method (see "Cancellation"
below).
- We may offer several other membership plans, including special promotional plans or memberships
offered by third parties in conjunction with the provision of their own products and services.
We are not responsible for the products and services provided by such third parties. Some
membership plans may have differing conditions and limitations, which will be disclosed at your
sign-up or in other communications made available to you. For combinations with other offers,
restrictions may apply.
- EC-Council reserves the sole right to determine your eligibility for the subscription or usage
of the Code Red Services and/or Code Red Content. If EC-Council believes that you do not qualify
for the subscription or usage of the Code Red Services and/or Code Red Content, EC-Council may
terminate, suspend and/or restrict your access to Code-Red site with or without
notification.
II. Billing and Cancellation
- Billing Cycle for Premium Membership: The membership fee for the Premium Membership and
any other charges you may incur in connection with your use of the service, such as withholding
taxes or other taxes and possible transactional and administrative handling fees, will be
charged annually and/or monthly to your Payment Method on the calendar day corresponding to the
commencement of the paying portion of your membership. For the purpose of clarity, the
membership fee is exclusive of all taxes and charges. In some cases, your payment date may
change, for example, if your Payment Method has not successfully settled or if your paid
membership began on a day not contained in a given month. Visit our website and click “My
Subscription” page to see your next payment date.
- Payment Methods for Premium Membership: To use the Premium Membership, you must provide
one or more Payment Methods. You can update your Payment Methods by going to the “My
Subscription” page. We may also update your Payment Methods using information provided by the
payment service providers. Following an update, you authorize us to continue to charge the
applicable Payment Method(s). You authorize us to charge Payment Method associated to your
account for payment of your subscription fee and/or any other fees such as administrative and
handling fees and taxes such as withholding or otherwise, applicable for any EC-Council Services
or Code Red Content that you use and/or access. You remain responsible for any uncollected
amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or
otherwise, and you do not cancel your account, we may suspend your access to the service until
we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may
charge you certain fees, such as foreign transaction fees or other fees relating to the
processing of your Payment Method. Local tax charges may vary depending on the Payment Method
used. Check with your Payment Method service provider for details.
- Cancellation and Refund: You can cancel your CodeRed Premium membership at any time, and
you will continue to have access to the Premium Membership through the end of your annual and/or
monthly billing period. To the extent permitted by the applicable law, payments are
non-refundable except for annual billing period in which case, EC-Council may, at its
discretion, refund the payment subject to deducting applicable charges such as handling or
administrative charges, as applicable, to you provided the request for refund has been made
within thirty (30) days from the date of purchase of such CodeRed Premium membership. Further,
we do not provide credits for any partial-month membership periods or unused CodeRed content. To
cancel, write an email to [email protected] from your email ID registered with CodeRed
services. If you cancel your membership, your account will automatically close at the end of
your current billing period. To see when your account will close, click “My Subscription” page.
If you signed up for Premium Membership using your account with a third party as a Payment
Method and wish to cancel your CodeRed membership, you may need to do so through such third
party, for example by visiting your account with the applicable third party and turning off
auto-renew or unsubscribing from the Premium Membership through that third party. You may also
find billing information about your CodeRed membership by visiting your account with the
applicable third party.
- Billing, Enrollment and Cancellation for Enterprise Membership: The enrolling procedure,
billing cycle and the procedure to opt out of Enterprise Membership shall be subject to separate
terms and conditions and/or agreement.
- Billing, Enrollment and Cancellation for Enterprise Membership for Microdegree: The
enrolling procedure, billing cycle and the procedure to opt out of Microdegree shall be subject
to separate terms and conditions pertaining to Microdegree.
- Changes to the Price and Subscription Plans: We may change our subscription plans and the
price of our service from time to time; however, any price changes or changes to our
subscription plans will apply to you no earlier than 30 days following notice to you.
III. EC-Council CodeRed Service and CodeRed content:
- You must be 18 years of age, or the age of majority in your province, territory, or country, to
become a member of the CodeRed service.
- The CodeRed services, CodeRed content and any content viewed through the service are for your
personal and non-commercial use only and may not be shared with any third party for whatsoever
reason. During your CodeRed membership, we grant you a limited, revocable, non-exclusive,
non-transferable right to access the EC-Council CodeRed services and view CodeRed content.
Except for the foregoing, no right, title, or interest shall be transferred to you either
expressly or by implication or by estoppel. You agree not to use the service for public
performances.
- The CodeRed Services, including the content library, is regularly updated.
- You agree to use and access EC-Council CodeRed Services and/or CodeRed Content, including all
features and functionalities associated therewith, in accordance with all applicable laws,
rules, and regulations, or other restrictions on the use of the service or content therein. You
agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create
derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of
Service) content and information contained on or obtained from or through the CodeRed Services.
You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the
content protections in the CodeRed Services; use any robot, spider, scraper or other automated
means to access the CodeRed Services; decompile, reverse engineer or disassemble any software or
other products or processes accessible through the CodeRed Services; insert any code or product
or manipulate the content of the CodeRed Services in any way; or use any data mining, data
gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise
send or transmit any material designed to interrupt, destroy or limit the functionality of any
computer software or hardware or telecommunications equipment associated with the CodeRed
Services, including any software viruses or any other computer code, files or programs. We may
terminate or restrict your use of our CodeRed Service if you violate these terms of service or
are engaged in the illegal or fraudulent use of the services.
- The quality of the display of the CodeRed Content may vary from device to device and may be
affected by a variety of factors, such as your location, the bandwidth available through and/or
speed of your Internet connection. HD, Ultra HD, and HDR availability are subject to your
Internet service and device capabilities. You are responsible for all Internet access charges.
Please check with your Internet provider for information on possible Internet data usage
charges. The time it takes to begin watching CodeRed Content will vary based on several factors,
including your location, available bandwidth at the time, the content you have selected and the
configuration of your CodeRed ready device.
- CodeRed software is developed by, or for, CodeRed and is designed to enable viewing of CodeRed
content through CodeRed ready devices. This software may vary by device and medium, and
functionalities and features may also differ between devices. You acknowledge that the use of
the service may require third party software that is subject to third-party licenses. You agree
that you may automatically receive updated versions of the CodeRed and related third-party
software.
IV. Passwords and Account Access:
The member who created the CodeRed account and whose Payment Method is charged (the "Account Owner") has
access and control over the CodeRed account and the computing devices that are used to access our
service and is responsible for any activity that occurs through the CodeRed account. To maintain control
over the account and to prevent anyone from accessing the account (which would include information on
viewing history for the account), the Account Owner should maintain control over the computing devices
that are used to access the service and not reveal the password or details of the Payment Method
associated with the account to anyone. You are responsible for updating and maintaining the accuracy of
the information you provide to us relating to your account. We can terminate your account or place your
account on hold to protect you, CodeRed or our partners from identity theft or other fraudulent
activity.
V. Miscellaneous:
- Unsolicited Materials: We do not accept unsolicited materials or ideas for CodeRed Content and
is not responsible for the similarity of any of its content or programming in any media to
materials or ideas transmitted to CodeRed.
- Electronic Communications: We will send you information relating to your account (e.g. payment
authorizations, invoices, changes in password or Payment Method, confirmation messages, notices)
in electronic form only, for example via emails to your email address provided during
registration.
2. MEMBERSHIP PORTAL
EC-Council membership portal offers you membership to the Membership Plans as outlined below. Refer to
these terms of service to collect information on use of the Membership portal and the Membership Plans.
I. Membership Plans
We offer Community membership, subject to change at our sole discretion. Memberships are
non-transferable and shall continue unless revoked by either EC-Council or you.
II. Representation by Members
-
When signing up for the membership as stated above, you are confirming that:
- the details submitted for membership are true and accurate; and
- you are of sufficient legal age, and have the legal capacity to enter into these terms
or are availing the membership through your legal guardian;
III. Membership Confidentiality
Your membership log-in and password details are personal to you and their confidentiality should be
maintained at all times. Your log in and password should not be used by any other person/entity. You
agree to accept responsibility for all activities that occur under your account or password. Any breach
in this regard should be duly notified to us.
IV. License and Access
- Subject to your compliance with these terms of service, EC-Council or its content providers
grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access the
EC-Council membership portal and make personal and non-commercial use of the EC-Council services
only for intended purpose.
- This license does not include any right of distribution, sale or any other commercial use or
non-commercial use, which is not expressly granted to you, of any EC-Council service, or its
contents, any collection and use of any product listings, descriptions, or prices; any
derivative use of any EC-Council service or its contents, or any Customer Content; any
downloading, copying, or other use of account information for the benefit of any third party; or
any use of data mining, robots, or similar data gathering and extraction tools.
- All rights not expressly granted to you in these Terms of Use are reserved and retained by
EC-Council or its licensors, suppliers, publishers, rightsholders, or other content providers,
as the case may be.
V. Suspension and Termination of Membership
EC-Council reserves the right, in its sole discretion, to deny membership for any reason, of whatsoever
nature. EC-Council further reserves the right, in its sole discretion, to suspend, restrict, or
terminate your membership to the EC-Council membership portal and EC-Council service or any portion
thereof at any time, without notice. In the event of suspension, cancellation, or termination, you are
no longer authorized to access the membership portal. In such an event, the restrictions imposed on you
with respect to material downloaded from the portal, and the disclaimers and limitations of liabilities
set forth in these terms of service, shall survive.
VI. Access to the Membership Portal
While we endeavour to ensure that the membership portal and its services are available at all times,
EC-Council will not be liable, if for any reason the membership portal is unavailable at any point in
time and for any duration of time. The membership portal may be suspended or shut down without notice
for maintenance, repairs, system failures etc., without any compensation being due to you, thereof. You
are responsible to ensure your connectivity at all times, while accessing the membership portal.
3. EC-COUNCIL ICLASS
You can subscribe to any of EC-Council Services through the iClass platform, purchase EC-Council
Official Courseware for any of the EC-Council Programs.
I. Eligibility
You must be the age of majority to make any purchase thorough iClass Platform. If you are under the age
of majority then the purchase through iClass Platform can be made only under the supervision of your
parent or legal guardian, who shall be responsible for the purchase made by you.
II. Collection of personally identifiable information
When you make purchase through iClass platform you will be required to enter billing details to enable
us to deliver your order. The information provided by you is collected and used for the purpose of
providing our services. Please refer to our Privacy Policy
here to better understand our Privacy
Statement. By submitting your personally identifiable information, you explicitly consent to agree to
the terms of purchase and our Privacy Statement.
III. Complaint Policy:
- To express any concerns or comments regarding your program please contact EC-Council in writing
at [email protected].
-
Please include
- What course(s) you are signed up for.
- Name of EC-Council Enrollment Consultant you are working with.
- Your enrolments date.
- Summary of your issue.
- Our Senior Academic Advisor will respond within 1 business day.
- Students or other parties with complaints or grievances against an institution are
encouraged to first seek to resolve their complaint or grievance directly with
EC-Council. EC-Council will have an impartial representative who is not directly
involved in the area of the complaint reach out to you. Of course, there will be no
adverse action taken against a complainant.
-
If for some reason the complaint still isn’t resolved to the client’s satisfaction,
please contact:
NMHED/PPSD
2044 Galisteo St. Suite,
Santa Fe, NM 87505-2100,
505-476-8442 or
505-476-8416
http://www.hed.state.nm.us/institutions/complaints.aspx
Pursuant to 5.100.2.25 NMAC
IV. Refund and cancellation Policy
-
Open Enrollment or Live, Online Courses
- Cancellation by student/candidate: In the instance that a student needs to cancel
or reschedule a traditional Instructor-led (ILT) or Live, Online (iWeek) course, please
contact EC-Council by notifying your account rep, or at our main line at 505-341-3228 or
by email at: [email protected].
-
If Client Cancels-
- Prior to the end of the first day of class, refund = 100%
- After start of the class, but prior to completing 30%, refund = 90%
- After completing 30%, but prior to completing 60%, refund = 50%
- After completing more than 60%, No Refund.
-
iLearn Asynchronous Courses
The course term is defined as 12 months from the invoice date. A refund will only be granted if
a client has not activated the course within the course term and the refund is requested during
the term. Refund requests received after the course term will not be granted. Once a course has
been activated, no refund will be issued. Please allow ten (10) business days for refund
processing.
The iLearn courses are a single user license and are not transferable.
-
Course Materials
No refunds will be issued for mobile devices or physical courseware once seal is broken by
client. Online course materials such as e-courseware, online exam prep programs or iLabs, online
labs cannot be refunded once activated. Retail rate plus shipping will be prorated into
percentages listed above for approved refunds for un-opened Courseware or mobile devices.
-
Certification Club Terms
iLabs not applicable to CCISO or workshops. To see the CCISO exam qualifications click here. Candidates who do not meet the CISO qualifications may take the Associate CCISO exam. Exams don’t exist for all courses/workshops. Renew Rate for the club is $999. Does not qualify for additional discounts. CodeRed subscription is for 12 months. Club membership applicable to EC-Council classes only and does not apply to third parties classes.
-
Refund Schedule
All approved refunds will be made within 30 calendar days of the institution receiving written
notice of a student’s withdrawal or the date which the institution terminates enrolment of the
student, whichever is earlier
4. EC-COUNCIL PROGRAMS AND TRAINING
CEH Elite and Pro
CEH Elite and Pro are not a part of standard EC-Council offerings and may only be available for a period
of 1 year. The following validity applies for each of the components of the offering:
Package Inclusions |
Validity
C|EH
|
Validity
Elite
|
Validity
Pro
|
E-Courseware* |
2 years |
2 years |
2 years |
Exam Voucher** |
1 year |
1 year |
1 year |
Next Courseware Version |
Yes |
Yes |
Yes |
Exam Retakes*** |
1 |
3 |
5 |
Ethical Hacking Videos |
1 year |
1 year |
1 year |
CQ Labs |
X |
6 months |
6 months |
C|EH Engage* |
X |
1 year |
1 year |
Global C|EH Challenge* |
X |
X |
1 year |
Exam Preparation* |
X |
X |
1 year |
C|EH Practical**** |
X |
X |
1 year |
Additional conditions of validity of the above CEH offerings
The following additional conditions applies for the CEH offerings provided above. These validities are
enumerated as per the asterix (*) provided next to each of these offerings:-
*Valid from the date of activation
** Valid for 1 year from the date of activation
*** Maximum five (5) retakes allowed as per exam policy contained
here
****CEH Practical dashboard code shall be activated upon clicking on "Ok Proceed" signifying acceptance
to the Terms & Conditions provided within the exam dashboard
HACKER HALTED
Hacker Halted is EC-Council’s annual IT Security Conference and plays host to over 50 speakers
delivering ground-breaking presentations. Hacker Halted builds on the educational foundation of
EC-Councils courses in ethical hacking, computer forensics, pen testing, and many others. Hacker Halted
brings the industry’s leading researchers, practitioners, ethical hackers and other top IT Security
professionals together to discuss current issues facing our industry. The general terms of the event are
provided below.
-
Registration
You can register for the event by filling up the form
-
Eligibility
You must be the age of majority, in your jurisdiction, to register for the conference. If you
are under the age of majority and wish to register for the conference or online training, then
you need the consent of your parent or legal guardian who will be bound by terms of registration
and conference.
-
Cancellations & Refunds policy
We may not be able to refund you the entire amount. You may be able to transfer your ticket to a
future Hacker Halted event, or to a colleague if you cannot attend the event, you registered
for.
In respect of any conference and event, EC-Council reserves the right to alter the content,
timetable, location, or speakers, or to cancel it. In such circumstances we accept no liability
for the alteration or cancellation, but in the event of a cancellation only, we may refund you
any amount, paid by you for registering for the event or conference.
-
Representations and Warranties:
-
You acknowledge and agree that views expressed by speakers at or in connection with a
Conference are their own and EC-Council shall not accept any responsibility or liability
for any advice given or views expressed during or in connection with the Hacker Halted
event.
-
Any materials shared or distributed at or in connection with the Hacker Halted event are
intended solely for the purpose of information purposes and should not be relied upon by
you or others.
-
EC-Council does not warranty that the materials are complete or accurate and does not
accept any responsibility or liability for reliance by you or any person on any aspect
of with the Hacker Halted event and/or any information provided at with the Hacker
Halted event.
-
Force Majeure
-
EC-Council shall not be liable for any delay or failure to perform any of its
obligations, including cancelling or rescheduling an event, if the delay or failure
results from events or circumstances outside its reasonable control, including but not
limited to: acts of God, flood, drought, earthquake or other natural disaster; strikes
or labour disputes; terrorist attack, civil unrest or riots, war, threat of war or other
armed conflict, the imposition of sanctions or embargo; infectious diseases, epidemic,
or pandemic, biological, nuclear or chemical contamination; any law, action or directive
given or taken by a government or public authority; collapse of building, accidents, or
fire; or the interruption or failure of a utility service (“Force Majeure”).
- EC-Council will notify you within a reasonable timeframe if an event for which you have
registered is affected by a Force Majeure. Such notice may be given by email (even if
you have not signed up for marketing emails) or by a statement published on this
website.
- If EC-Council is forced to delay, relocate or cancel an event due to any Force Majeure,
no refunds will be given, however, EC-Council may, at its sole discretion, exchange
event tickets for entry to any future Hacker Halted event.
-
Contact
For any specific query regarding event, please contact us at [email protected]
6. Academia
EC-Council Academia partnership is a free partnership program available to any accredited academia
institution. The partnership offers cost-effective, authorized learning resources for enrolled students
to properly prepare them for EC-Council certification exams and ultimately their careers post
graduation. To learn more about EC-Council Academia partnership, or to formally apply to become an
EC-Council Academia Partner
Click
Here.
Upon submitting an EC-Council Academia partner application there will be a review process of 5-7 days.
Once the application is formally accepted and approved by EC-Council, institutions will be provided with
access to the EC-Council Academia Partner portal within ASPEN (aspen.eccouncil.org) to access their
partner resources, supporting content, and more! Academia Partnership is governed by EC-Council Academia
Terms and Conditions as accepted by institutions’ upon their application submission.
7. ASPEN
EC-Council Aspen Website and Services may include, without limitation: (a) your use and submission of
data, text, audio, video, images, certificates, software (including machine images), or other materials
(collectively, “Customer Content”) in connection with the EC-Council Aspen Website and/or Services; and
(b) the use of various tools, websites, electronic media and services EC-Council may provide to you in
connection with the EC-Council Aspen Website and/or Services (collectively, the “EC-Council Aspen
Tools”).
-
USE OF COMMUNICATION SERVICES
-
The EC-Council Aspen Website may contain bulletin board services, chat areas, news
groups, forums, communities, personal web pages, calendars, and/or other message or
communication facilities designed to enable you to communicate with the public at large
or with a group (collectively, “Communication Services”), you agree to use the
Communication Services only to post, send and receive messages and material that are
proper and related to the particular Communication Service. By way of example, and not
as a limitation, you agree that when using a Communication Service, you will not:
- Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights
(such as rights of privacy and publicity) of others.
- Publish, post, upload, distribute or disseminate any inappropriate, profane,
defamatory, infringing, obscene, indecent, or unlawful topic, name, material or
information.
- Upload files that contain software or other material protected by intellectual
property laws (or by rights of privacy of publicity) unless you own or control
the rights thereto or have received all necessary consents.
- Upload files that contain viruses, corrupted files, or any other similar
software or programs that may damage the operation of another’s computer.
- Advertise or offer to sell or buy any goods or services for any business
purpose, unless such Communication Service specifically allows such
messages.
- Conduct or forward surveys, contests, pyramid schemes or chain letters.
- Download any file posted by another user of a Communication Service that you
know, or reasonably should know, cannot be legally distributed in such
manner.
- Falsify or delete any author attributions, legal or other proper notices or
proprietary designations or labels of the origin or source of software or other
material contained in a file that is uploaded.
- Restrict or inhibit any other user from using and enjoying the Communication
Services
- Violate any code of conduct or other guidelines which may be applicable for any
particular Communication Service.
- Harvest or otherwise collect information about others, including e-mail
addresses, without their consent.
- Violate any applicable laws or regulations.
- EC-Council has no obligation to monitor the Communication Services. However, EC-Council
reserves the right to review materials posted to a Communication Service and to remove
any materials in its sole discretion. EC-Council reserves the right to terminate your
access to any or all of the Communication Services at any time without notice for any
reason whatsoever.
- EC-Council reserves the right at all times to disclose any information as necessary to
satisfy any applicable law, regulation, legal process or governmental request, or to
edit, refuse to post or to remove any information or materials, in whole or in part, in
EC-Council’s sole discretion.
- Always use caution when giving out any personally identifying information about yourself
or your children in any Communication Service. EC-Council does not control or endorse
the content, messages or information found in any Communication Service and, therefore,
EC-Council specifically disclaims any liability with regard to the Communication
Services and any actions resulting from your participation in any Communication Service.
Managers and hosts are not authorized EC-Council spokespersons, and their views do not
necessarily reflect those of EC-Council.
- Materials uploaded to a Communication Service may be subject to posted limitations on
usage, reproduction and/or dissemination. You are responsible for adhering to such
limitations if you download the materials.
-
TERMINATION/ACCESS RESTRICTION
EC-Council reserves the right, in its sole discretion, to terminate your access to the
EC-Council Aspen Website and the related services or any portion thereof at any time, without
notice. In the event of suspension, cancellation, or termination, you are no longer authorized
to access the part of the website affected by such suspension, cancellation, or termination. In
the event of any suspension, cancellation, or termination, the restrictions imposed on you with
respect to material downloaded from the website and the disclaimers and limitations of
liabilities set forth in the Agreement, shall survive.
-
GENERAL
- You agree that no joint venture, partnership, employment, or agency relationship exists
between you and EC-Council as a result of this agreement or use of the EC-Council Aspen
Website. EC-Council’s performance of this agreement is subject to existing laws and
legal process, and nothing contained in this agreement is in derogation of EC-Council’s
right to comply with governmental, court and law enforcement requests or requirements
relating to your use of the EC-Council Aspen Website or information provided to or
gathered by EC-Council with respect to such use.
- If any part of this agreement is determined to be invalid or unenforceable pursuant to
applicable law including, but not limited to, the warranty disclaimers and liability
limitations set forth above, then the invalid or unenforceable provision will be deemed
superseded by a valid, enforceable provision that most closely matches the intent of the
original provision and the remainder of the agreement shall continue in effect.
- Unless otherwise specified herein, this agreement constitutes the entire agreement
between the user and EC-Council with respect to the EC-Council Aspen Website and it
supersedes all prior or contemporaneous communications and proposals, whether
electronic, oral or written, between the user and EC-Council with respect to the
EC-Council Aspen Website.
- To find more information about our service and its features or if you need assistance
with your account, please write to [email protected] and we will reach out to you at
the earliest. In the event of any conflict between these Terms of Service and
information provided by Customer Support or other portions of our website, these Terms
of Service will control.
- We may suspend your service for scheduled maintenance with prior notification to you.
During the scheduled maintenance hours, you may not be able to use and access the site
or service.